Re: Upper half of video is missing (black screen) - Help!!
I uninstalled kb2803821, re started my PC and Yes full frame again !! Thanks
View ArticleRe: Upper half of video is missing (black screen) - Help!!
some times a client sends them having nothning else
View ArticleRe: Upper half of video is missing (black screen) - Help!!
deleting the update helps perfect, hiding it too !
View ArticleRe: Upper half of video is missing (black screen) - Help!!
Thanks so much for the screen shots!All better! Glad to know I'm not alone!
View ArticleRe: Upper half of video is missing (black screen) - Help!!
Thank you all for the effort in solving this with AE. I too found this problem with .wmv file imports in the last couple of weeks and quick removal of the Microsoft update solve the problem. -----...
View ArticleRe: Upper half of video is missing (black screen) - Help!!
Perfect.I wondered what had happened. Thank you for the help.
View ArticleRe: Upper half of video is missing (black screen) - Help!!
Anyone Anything seen or read from Mocrosoft? problem solved in new update??
View ArticleRe: Upper half of video is missing (black screen) - Help!!
> Anyone Anything seen or read from Mocrosoft? Microsoft has updated the known issues for their patch to mention the problem that it causes:http://support.microsoft.com/kb/2803821 They are working...
View ArticleRe: Upper half of video is missing (black screen) - Help!!
Amazing! I ran into this problem yesterday and after troubleshooting and trying to workaround this situation with no success I searched and read this thread. I uninstalled windows 7 kb2803821 security...
View ArticleRe: Upper half of video is missing (black screen) - Help!!
THANK YOU, THANK YOU, THANK YOU!!!!
View ArticleRe: Upper half of video is missing (black screen) - Help!!
Thanks for that fix it works great.
View ArticleRe: Upper half of video is missing (black screen) - Help!!
Like someone else said, h.264 or M4V formats work without the uninstall. You can use Handbrake to convert your WMV's. But it's nice to know about the Windows update. Hopefully it will get resolved...
View ArticleRe: Upper half of video is missing (black screen) - Help!!
ORWHat I did was just run my wmv video through Prism Video File Converter Plus and make an mp4 file that worked.
View ArticleRe: Upper half of video is missing (black screen) - Help!!
FYI: We have been working with Microsoft on this, and they are making significant progress on addressing this problem.
View ArticleRe: Upper half of video is missing (black screen) - Help!!
Todd, Thank you for the update. Hope that MS is able to correct this soon, as the forums are filling up with posts on the problem, even with the ANNOUNCEMENTS in the Premiere Forums. Appreciated, Hunt
View ArticleRe: Upper half of video is missing (black screen) - Help!!
Hi,I'm having the same issue, I did not have that file installed on my PC Windows 7. I uninstalled some of the other updates and I'm still having the issue, are there any other suggestions....
View ArticleRe: Upper half of video is missing (black screen) - Help!!
"Like someone else said, h.264 or M4V formats work without the uninstall. You can use Handbrake to convert your WMV's." I would download Handbrake (it's free) and convert your video(s) to a different...
View ArticleRe: Upper half of video is missing (black screen) - Help!!
I did the uninstall of the windows update and still the images came in as half - then i checked the action profile and unchecked "Scale to Frame size" and the full images appear but smaller - the...
View ArticleRe: Upper half of video is missing (black screen) - Help!!
You can't just uninstall the update, you need to reboot, and make sure you're PC's not re-installing the update when it reboots. If you rendered any wmv files when the update was in effect, those files...
View ArticleRe: Upper half of video is missing (black screen) - Help!!
Thank goodness I found this thread. Same problem. Last minute fix for exporting finished shows. Whew!Thanks!John
View ArticleRe: Upper half of video is missing (black screen) - Help!!
John, Glad that you got to the bottom of your issue. That MS Update bit a lot of people, and the Adobe forums are full of posts from the victims. An Adobe engineer posted (not sure if it was in this,...
View ArticleRe: Upper half of video is missing (black screen) - Help!!
Question occurs to me... I've turned off Automatic Updates. How do I know which ones are necessary/safe in the future? John
View ArticleRe: Upper half of video is missing (black screen) - Help!!
Automatic Updatates isn't essential.You can choose to select "Notify me of updates before installing" than select all those except the offender until MS fix the issue. On ths subject of the...
View ArticleRe: Upper half of video is missing (black screen) - Help!!
Just as you suggest, I always have updates for every program on my computer, set to "Notify Me," and then I can download and install them, as I want, when I want. Normally, I will first create a System...
View ArticleRe: Upper half of video is missing (black screen) - Help!!
I can't and won't speak for Microsoft, but I will say that we have tested a fix from them that showed progress. We'll let you know as soon as we know about a publicly available fix.
View ArticleRe: Upper half of video is missing (black screen) - Help!!
Hey Todd Just out of curiosity...how does a simple thing with a long history of reliabilty like this... get broken by a security patch in an OS? I can only presume someone was tinkering with it.
View ArticleRe: Upper half of video is missing (black screen) - Help!!
That's a question that only Microsoft can answer. This was a break in their decoder made by their update. We have nothing to do with it... except that we (like so many others) rely on their decoder to...
View ArticleRe: Upper half of video is missing (black screen) - Help!!
Just curious myself, when you say a long hsitory of reliability, are you talking about Microsoft or Adobe?
View ArticleRe: Upper half of video is missing (black screen) - Help!!
Was talking about wmvs. @Todd. Was hoping for the inside gen on how software programmers work. "Fix it til its broken" meets "feature creep"
View ArticleRe: Upper half of video is missing (black screen) - Help!!
Todd, Greatly appreciate updates, when available. Thanks, Hunt
View ArticleRe: Upper half of video is missing (black screen) - Help!!
ShooterNZ, Wonder if MS was trying to beef up DRM in WMV? Like you, I am curious what went wrong, and what somebody was thinking. Hunt
View ArticleRe: Upper half of video is missing (black screen) - Help!!
From the Premiere Elements Forum: Hunt & ATR & anyone else interested in the 'fix' Within the hour I received an e-mail notice from MS regarding the AUGUST batch of updates. Included in the...
View ArticleRe: Upper half of video is missing (black screen) - Help!!
As Bill says, it appears that Microsoft has issued the fixed update:https://technet.microsoft.com/en-us/security/bulletin/ms13-057 See the "Update FAQ" section:"Why was this bulletin revised on August...
View ArticleRe: Upper half of video is missing (black screen) - Help!!
XP decoding was broken by the same update, but it doesn't look like they have re-released XP's update. Any work on any efforts towards fixing XP also?
View ArticleRe: Upper half of video is missing (black screen) - Help!!
Your instructions were spot on. Just came across same problem today..you fixed it. Can't thank you all here enough for discovering the fix. Tell Adobe, I said you should all get FREE software upodates...
View ArticleRe: Upper half of video is missing (black screen) - Help!!
I just got notification of a new Update from MS this morning, August 14. I created a System Restore Point, downloaded and installed the Updates. I am still testing those for XP-Pro SP3. Good luck, Hunt
View ArticleRe: Upper half of video is missing (black screen) - Help!!
We've waited this long, so thats the best news I could expect I suppose. Thank very much for the update Peter. I really appreciate it.
View ArticleRe: Upper half of video is missing (black screen) - Help!!
Microsoft said they are currently testing the fix for Windows XP, but don't have any concrete release date yet. Peter Garaway Adobe Premiere Pro
View ArticleRe: Upper half of video is missing (black screen) - Help!!
An update: Several weeks ago I output a Powerpoint to .wmv video and had the half black problem.Yesterday I installed all the latest MS updates for Win 7 64bit.I just did a new output from Powerpoint...
View ArticleRe: Upper half of video is missing (black screen) - Help!!
Okay, I receive and installed the upgraded up-date over the weekend. This is Windows 7 Professional 64-bit. Tested it successfully (just loaded one .wmv file) with:- After Effects CS5.5Media encoder...
View ArticleRe: Upper half of video is missing (black screen) - Help!!
Jim Simon wrote: We have narrowed it down to windows updates under MS bulliten MS13-057. Holy crap, man, how did you ever figure that out?! ROFL I wondered that as well. MS13-054... MS13-055.... *mops...
View ArticleRe: Upper half of video is missing (black screen) - Help!!
I just ran into this issue today, on a Mac. Yesterday the files were working fine on my MacBook Pro running Mountain Lion, this morning the same quicktimes are missing the lower half when opened on my...
View ArticleRe: Upper half of video is missing (black screen) - Help!!
Hi David,Sorry to hear you've run into this issue. I don't have any diagnosis or suggestions, except that you start a new thread. This one is specific to Windows--a particular Windows 7 update. It...
View ArticleRe: Upper half of video is missing (black screen) - Help!!
I'm experinecing the same issue with Premier Pro CC with Windows 8.1 Pro as the rest of this guys on Windows 7 or XP. But I can't find which Windows 8.1 Pro update is causeing it. If anybody has a...
View ArticleRe: Upper half of video is missing (black screen) - Help!!
See this:http://helpx.adobe.com/premiere-pro/kb/wmv-files-corrupted-import-or.html
View ArticleRe: Upper half of video is missing (black screen) - Help!!
Hi, I had this problem some days ago, then Premiere didn't show the issue. Maybe the latest Microsoft update was applied. Today I went to render the project to see that the exported file is missing the...
View ArticleRe: Upper half of video is missing (black screen) - Help!!
So just for the record, I found a solution to this. I have an AMD Radeon HD 7700 that has Mercury Playback Engine GPU Acceleration (OpenCL) in Adobe Media Encoder. If I turn this to Mercury Playback...
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Re: Upper half of video is missing (black screen) - Help!!
a new problem has arisen. You should post a new thread with all the details.
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